Optus NBN Customers. When you need support our 100% Australian-based staff will be there to help. Have a question or looking for technical support? Call 1300 300 427 Choosing a location for your modem If possible, your modem should be placed high-up, in a central location, clear of obstructions and away from other electrical devices that may cause interference. Re: Optus NTD on Telstra NBN (HFC) (Netgear CM500V) In response to Joshhy On a new NBN installation the Tech brings the modem with them but if this is an existing NBN installation NBN co will assume there is already an Arris modem connected. Telstra, Optus, TPG and Dodo breach NBN service continuity rules 01 September 2020 The Australian Communications and Media Authority (ACMA) has found TPG, Optus, Dodo and Telstra in breach of consumer protection rules after more than 1,500 of their customers were left without telco services while trying to migrate to the NBN. Related Manuals for Optus NBN. If you require assistance to connect, contact us at yesopt.us/chat2us You can even get multilingual support. Optus’s new boss has taken a swipe at NBN Co, saying the telco gets many complaints for inconsistent service levels it has no choice but to pass on. If you have received delivery of your Optus self-installation kit and you do not self-install your Optus equipment within five working days of your Optus nbn™ connection date, we will automatically activate your connection and begin billing you. Optus NBN support, rewards, and discounts. the Optus Ultra WiFi modem) and are currently only available to Fibre to the Premises customers. Optus is set to assign every customer it has to a “dedicated” support team over the next six months, its latest attempt to stop calls being bumped from agent to agent for resolution. Mobile Broadband user guides How do I view my Telstra Pre-Paid Mobile Broadband usage? Optus' first-half profit was hit by lower-margin NBN customers and COVID-19. Optus also has Fetch TV, and you can add a Fetch Mini streaming box to Optus’s base plans for a flat AU$4 per month extra – so AU$79 a month with NBN 50, or AU$99 a month with NBN 100. Optus Internet Entertainer 100 - nbn™ Optus Internet Entertainer 100 - nbn™ Unlimited Data 90 Mbps typical evening speed No Contract Term Deal: $100/mth for the first 12 months, then $110/mth thereafter on the Internet Entertainer plan ; $100/mth The first thing you should do before deciding on an NBN plan is to check what services are available for your place. "Optus and NBN Co have always acknowledged that parts of the HFC network would need an upgrade to support the NBN's product set," an Optus spokeswoman said. No-one likes nasty surprises, so we don’t charge excess data fees on any of our plans. Optus customer care is available 24/7, so don't hesitate to call the number below for help. If you get stuck in the middle of the night, Optus NBN offers 24/7 customer service over telephone, email and online chat. Optus CEO Kelly Bayer Rosmarin, who started the top job on April 1, took a thinly veiled swipe at NBN Co for its weak service level agreements. So with Optus/Vodafone nbn plans, they come with a 4G backup SIM for the modem in case there's a disruption to the nbn service. Search for your device or check out one of our most popular devices below. Picture: John Feder/The Australian Cg3000-1staus install guide (8 pages) Modem Optus CG3000-1STAUS User Manual. Where a provider doesn't support Native IPv6 you can use tunnelling, this is where IPv6 packets are encapsulated and sent over the IPv4 Internet as usual. Optus is one of Australia's largest mobile and internet plan providers, but how does it compare? Award-winning network You can also use the Optus 24/7 online chat service for NBN related questions. Starting at $75 for NBN 50 speeds, there’s an ‘Internet Everyday’ plan, which is a basic NBN package with Optus Sport included, and optional Game Path and home phone add ons. Just want to switch providers? Has anyone tried using the SIM in their phone for free data? All support Prepaid Mobile Post-Paid Mobile Home Phone DSL Broadband Cable Broadband Prepaid Mobile Broadband Post-Paid Mobile Broadband Optus TV feat. No excess data charges. So what options do we have in terms of Optus NBN plans and what benefits are granted by them? Your nbn™ service needs to be connected to the network and activated, we will send a confirmation SMS once we know your service is ready to go. Optus, in turn, was rated number 1 by the ACCC for NBN download speeds (as of February 2020). NBN install with landline port from Optus I have ordered NBN with home phone back in September 2018 and the service is yet to be configured. I had lost my internet connection with Optus due to Telstra requesting to port the phone number on 17/09 and still cannot receive calls from non Telstra subscribers. Check out our Best NBN plans. Speed Packs 3+, 5 & 6 only support one phone line. How to find or change your Wi-Fi network name and key Manage your broadband data usage Pre-Paid Mobile Broadband user guides Set up Telstra or BigPond Mobile Broadband on an ADSL Home Network Gateway Troubleshooting your Pre-Paid mobile broadband device BigPond unmetered sites Home Broadband … Australia's second largest telco, Singtel Optus, has unveiled a number of NBN plans on the two higher speeds that this network offers: 100/20Mbps and 50/20Mbps. Optus/Vodafone nbn 4G Backup SIM. But new chief executive Kelly Bayer Rosmarin says she sees a way out. Speed Packs 5 & 6 require equipment capable of achieving plan speeds such as the Optus supplied Sagemcom F@st 5366TN modem or 5366LTE modem (i.e. Optus is systematically pulling the plug on its "Optus TV features Foxtel" service, ignoring the NBN's 18-month switchover commitment as it races to shut down its HFC cable network. Type in a keyword for the fastest way to get support through FAQs, How-to Guides and more. Whatever Optus NBN deal you go for, you’ll always get extensive customer and technical support. Optus NBN plan for you. Installation fees may apply if you request a technician installation where a self-install option is available. If you want a little bit more than the basics, the ‘Internet Entertainer Lite’ plan is $79 per month, and includes Optus Sport and the optional extras as the basic plan, but with the addition of Fetch Mini. Modem Optus CG3000-1STAUS Installation Manual. Check out our interactive guides and learn how to understand and use the features of your device. Internet nbn… Many providers in Australia support IPv6 and there are now many IPv6 Transit providers including AAPT, Telstra, Optus, Vocus, Vibe and VirtuTel. All of our nbn™ plans come with these great features: Australian support. Optus Broadband NBN (Internet Service Provider): 1.6 out of 5 stars from 710 genuine reviews on Australia's largest opinion site ProductReview.com.au. We took the top providers and broke down how fast their NBN speeds are and the satisfaction of their customers. We will tell you if we are not able to support the equipment. ronnknee on 12/11/2020 - 11:59 Last edited 12/11/2020 - 11:59. Tests were also conducted on NBN 12, NBN 25, and NBN 100 tiers, with the ACCC keen to include new gigabit-speed NBN 1000 in future reports. 33329433 Optus Internet Entertainer (6/20) YESPRO0222 If you are an Optus nbn™ customer, Optus will send you an Optus self-installation kit. 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